.autobox {
  background: url('../images/answer/bg.jpg')no-repeat left top;
  background-size: 100% 100%;
  height: 100%;
  padding-bottom: 0 !important;
}
.windowbox {
  position: fixed;
  top: 50%;
  left: 50%;
  transform: translate3d(-50%, -50%, 0);
  width: 1169px;
  background: rgba(255, 255, 255, 0.3);
  border-radius: 10px 10px 0 0;
  box-shadow: 0 0 20px 0 rgba(0,0,0,.15);
}
.windowbox .content {
  /* font-size: 0; */
  padding: 0 30px 30px 30px;
  box-sizing: border-box;
  /* display: flex;
  flex-direction: column; */
}
.windowbox .messagebox {
 background: #fff;
 overflow-y: auto;
}
.windowbox .title {
  padding: 0 30px;
  border-bottom: 1px solid #eee;
  height: 85px;
  background: url('../images/answer/title-bg.png')no-repeat left top;
  background-size: 100% 100%;
  display: flex;
  align-items: center;
}
.windowbox .title img {
  margin-top: 10px;
  height: 40px;
}
.windowbox .title .subname {
  font-size: 43px;
  font-family: Source Han Sans SC;
  font-weight: 500;
  color: #FFFFFF;
}
.windowbox .title .tips {
  display: flex;
  justify-content: center;
  align-items: center;
  width: 156px;
  height: 41px;
  font-size: 31px;
  font-family: Source Han Sans SC;
  font-weight: 500;
  font-style: italic;
  color: #2265A4;
  background: url('../images/answer/msgkuang.png')no-repeat center center;
  background-size: 100% 100%;
  margin-left: 20px;
}

.common-problem{
  width: 100%;
  max-height: 306px;
  background: #FFFFFF;
  box-shadow: 0px 5px 8px 0px rgba(0, 0, 0, 0.09);
  padding: 30px;
  box-sizing: border-box;
  margin-bottom: 30px;
  transition: all .3s;
}

.problem-title{
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.problem-title-left{
  display: flex;
  align-items: center;
}

.problem-title-right{
  width: 34px;
  height: 34px;
  background: linear-gradient(0deg, #FFA452, #FF8110);
  box-shadow: 0px 2px 7px 0px rgba(237, 91, 11, 0.28);
  border-radius: 50%;
  display: flex;
  justify-content: center;
  align-items: center;
}

.problem-title-right img{
  width: 19px;
  height: 11px;
  transition: all .3s;
}

.problem-title .problem-title-left h1{
  font-size: 27px;
  font-family: Source Han Sans SC;
  font-weight: bold;
  color: #333333;
  margin: 0;
}

.problem-title .problem-title-left span{
  display: block;
  justify-content: center;
  align-items: center;
  width: 71px;
  height: 18px;
  font-size: 19px;
  font-family: Source Han Sans SC;
  font-weight: 500;
  color: #FFFFFF;
  width: 100px;
  height: 34px;
  line-height: 34px;
  background: #2456c7;
  box-shadow: 0px 5px 8px 0px rgba(0, 0, 0, 0.16);
  border-radius: 5px;
  margin-left: 30px;
  padding: 0 10px;
  box-sizing: border-box;
  cursor: default;
}
.problem-list{
  display: flex;
  flex-wrap: wrap;
  margin-top: 30px;
}
.problem-list li{
  width: 100px;
  height: 34px;
  padding: 0 10px;
  box-sizing: border-box;
  background: #ECECEC;
  border-radius: 5px;
  font-size: 19px;
  font-family: Source Han Sans SC;
  font-weight: 500;
  color: #666666;
  line-height: 34px;
  text-align: center;
  margin: 0 58px 10px 0;
  cursor: default;
}
.problem-list li:nth-child(7n + 0){
  margin-right: 0;
}
.windowbox .left {
  position: relative;
  display: inline-block;
  width: 100%;
  height: 677px;
  background: #FFFFFF;
  box-shadow: 0px 5px 8px 0px rgba(0, 0, 0, 0.09);
}
.windowbox .right {
  display: inline-block;
  border-left: 1px solid #e5e5e5;
  width: 25%;
  height: 540px;
  background: #f5f8fb;
  vertical-align: top;
  font-size: 14px;
}
.windowbox .right .title {
  padding: 0 1em;
  height: 40px;
  line-height: 40px;
  text-align: center;
  color: #666;
}
.windowbox .right img {
  display: block;
  margin: 20px auto 0;
  width: 80%;
}
.windowbox .right .text {
  margin-top: 10px;
  text-align: center;
  color: #666;
}
.windowbox a {
  color: #11CBF2;
}
.windowbox a:hover {
  text-decoration: underline;
}
.windowbox .right .address {
  margin: 20px 1em 0;
  font-size: 13px;
  color: #666;
}
.windowbox  .messagebox {
  padding: 10px 20px;
  height: 460px;
  font-size: 13px;
  color: #666;
}
.windowbox  .messagebox .time {
  padding: 5px 0;
  display: flex;
  justify-content: center;
}
.windowbox .messagebox .time span{
  display: flex;
  justify-content: center;
  align-items: center;
  min-width: 100px;
  height: 34px;
  background: #ECECEC;
  border-radius: 5px;  
  font-size: 18px;
  font-weight: 500;
  color: #999998;
  padding:0 20px;
}

.windowbox  .messagebox .textwraper {
  display: flex;
}
.windowbox  .message_q .textwraper {
  justify-content: flex-end;
}
.windowbox  .message .textwraper .text {
  margin-bottom: 10px;
  padding: .5em 1em;
}
.windowbox  .message_q .textwraper .text {
  margin-right: 10px;
  background: #007AFF;
  border-radius: 10px 3px 10px 10px;
  color: #fff;
}
.windowbox  .message_a .textwraper .text {
  order: 1;
  margin-left: 10px;
  background: #FFFFFF;
  border: 1px solid #3779DA;
  border-radius: 3px 10px 10px 10px;
}  
.windowbox  .message_a .img{
  background: url('../images/answer/service.png')no-repeat left top !important;
  background-size: 100% 100% !important;
}
.windowbox  .messagebox .img {
  border-radius: 50%;
  width: 40px;
  height: 40px;
  text-align: center;
  line-height: 40px;
  background: #007AFF;
  color: #fff;
}
.windowbox .connectQustion {
  position: absolute;
  bottom: 216px;
  left: 0;
  right: 0;
  font-size: 13px;
  background: #fff;
  box-shadow: 0px 0px 7px 1px rgba(0, 122, 255, 0.18);
}
.windowbox .connectQustion .highlights-text {
  color: #FF8110;
}
.windowbox .connectQustion .text {
  padding: 10px;
  border-bottom: 1px solid #eee;
  cursor: pointer;
}
.windowbox  .sendbox {
  display: flex;
  flex-direction: column;
  height: 216px;
  overflow: hidden;
}
.windowbox .sendtext {
  border-top: 1px solid #eee;
  flex: 1;
  overflow: hidden;
}
.windowbox .sendtext .textarea {
  border: none;
  outline:none;
  resize:none;
  padding: 1em;
  width: 100%;
  height: 100%;
}
.windowbox .sendbtn {
  margin: 5px 20px;
  display: flex;
  justify-content: flex-end;
  align-items: center;
}
.windowbox .sendbtn .sizeNum{
  font-size: 14px;
  font-weight: 500;
  color: #999999;
}

.windowbox .sendbtn .sizeNum span{
  font-size: 14px;
  font-weight: 500;
  color: #333333;
}

.windowbox .sendbtn .btn {
  display: inline-block;
  border-radius: 5px;
  height: 30px;
  width: 68px;
  text-align: center;
  line-height: 30px;
  font-size: 16px;
  font-weight: 500;
  color: #FFFFFF;
  cursor: pointer;
  background-color: #018FFF;
  transform: scale(1);
  transition: all .3s;
  margin-left: 20px;
}
.windowbox .sendbtn .btn:hover {
  transform: scale(1.05);
}